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Author Topic: new installation problems oc v3.7.1  (Read 358 times)

ONIG

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new installation problems oc v3.7.1
« on: March 20, 2017, 05:26:00 pm »
I wanted to buy the starter pack 2017, but decided to install the latest osclass software (v3.7.1), just to be familiar with the software interface... For some reason i can not login to the administrator... after i enter the username and password... "clicked" nothing happens.. even if i enter a wrong username and password. (no error messages) I can not create new accounts in the front end... the reset password link is not working as well front and backend .
I'm using a shared server and they met all the basic requirement.
i need some help please.  :( :(

thank you!
« Last Edit: March 21, 2017, 02:54:49 am by ONIG »

_CONEJO

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Re: new installation problems oc v3.7.1
« Reply #1 on: March 22, 2017, 09:52:53 am »
Could you see if there's something wrong in the browser console?
Or could you share your URL so we could see something more about your issue?

ONIG

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Re: new installation problems oc v3.7.1
« Reply #2 on: April 05, 2017, 07:56:43 pm »
here is the link : http://haitimelimelo.com/site/oc-admin/
<!-- edited: NEVER POST YOUR LOGIN ACCESS IN A PUBLIC FORUM!!! -->

Thanks!
« Last Edit: April 05, 2017, 08:49:19 pm by _CONEJO »

_CONEJO

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Re: new installation problems oc v3.7.1
« Reply #3 on: April 05, 2017, 08:52:10 pm »
Enable PHP debug following this guide https://doc.osclass.org/Debug_PHP_errors , try to log again and paste here the contents of your debug.log file

ONIG

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Re: new installation problems oc v3.7.1
« Reply #4 on: April 05, 2017, 08:58:49 pm »
Thank you...
this is what i got

Warning: session_start(): open(/var/php_sessions/sess_91f0ab76d3870bf421ea328cfc65d34e, O_RDWR) failed: No such file or directory (2) in /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/core/Session.php on line 47 Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/core/Session.php:47) in /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/core/Session.php on line 47 Warning: Cannot modify header information - headers already sent by (output started at /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/core/Session.php:47) in /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/utils.php on line 1745 Warning: Unknown: open(/var/php_sessions/sess_91f0ab76d3870bf421ea328cfc65d34e, O_RDWR) failed: No such file or directory (2) in Unknown on line 0 Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/php_sessions) in Unknown on line 0

_CONEJO

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Re: new installation problems oc v3.7.1
« Reply #5 on: April 05, 2017, 09:10:26 pm »
Looks like you don't have write permissions on /var/php_sessions and PHP can not write sessions on the disk (so you can not log in, because to login an user or admin you need to save it's data in a session).

This is a PHP's problem, not Osclass.

If you are in a shared hosting/server, ask your hosting provider for help.

If you are on a VPS/dedicated server, just chmod the folder /var/php_sessions andor change the PHP's configuration.
You could try adding this to your config.php file

Code: [Select]
ini_set(session.save_path, '/some/folder/you/could/write/to')
but not all servers accept that configuration on runtime.

ONIG

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Re: new installation problems oc v3.7.1
« Reply #6 on: April 05, 2017, 09:12:43 pm »
thanks... i'll keep you posted  8)

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Re: new installation problems oc v3.7.1
« Reply #7 on: April 05, 2017, 09:16:26 pm »
Or even better change your Hosting Provider. You are using EIG (or a sub-company) and EIG is actually the worst thing you can do to your site and yourself.


ONIG

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Re: new installation problems oc v3.7.1
« Reply #8 on: April 06, 2017, 06:53:44 am »
Well, the company has some definite pluses – take, for example, it’s A+ rating on BBB.  8) 8) 8)

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Re: new installation problems oc v3.7.1
« Reply #9 on: April 07, 2017, 12:52:20 am »
Well, the company has some definite pluses – take, for example, it’s A+ rating on BBB.  8) 8) 8)

Well all right, good luck with it.

ONIG

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Re: new installation problems oc v3.7.1
« Reply #10 on: April 09, 2017, 11:01:30 am »
Looks like you don't have write permissions on /var/php_sessions and PHP can not write sessions on the disk (so you can not log in, because to login an user or admin you need to save it's data in a session).

This is a PHP's problem, not Osclass.

If you are in a shared hosting/server, ask your hosting provider for help.

If you are on a VPS/dedicated server, just chmod the folder /var/php_sessions andor change the PHP's configuration.
You could try adding this to your config.php file

Code: [Select]
ini_set(session.save_path, '/some/folder/you/could/write/to')
but not all servers accept that configuration on runtime.

They've have fixed my previous problems... thank God!

But now i am having some issues with the very first plugin i've tried to install (Payment Pro) After installation, when i try to configure it i got this error message:
Warning: Cannot modify header information - headers already sent by (output started at /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-content/plugins/payment_pro/config.php:1) in /hermes/bosnaweb22a/b2523/ipw.haitimelimelocom/public_html/site/oc-includes/osclass/utils.php on line 1742

_CONEJO

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Re: new installation problems oc v3.7.1
« Reply #11 on: April 09, 2017, 11:06:01 am »
Check that there's no white space before the PHP tag <?php nor after the tag ?> in the file oc-content/plugin/payment_pro/config.php

ONIG

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Re: new installation problems oc v3.7.1
« Reply #12 on: April 09, 2017, 11:27:14 pm »
Thanks!!

That was the problem  :-X