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Author Topic: Description gets blank when we update the user profile  (Read 145 times)

moinuddin

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Description gets blank when we update the user profile
« on: August 14, 2019, 07:35:38 pm »
Hi,

When ever a user clicks on update button to update his profile  ..all things are displayed correctly except the description box ..it shows blank..

Any idea about why it does not show the data that was there in description ?


WEBmods

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Re: Description gets blank when we update the user profile
« Reply #1 on: August 14, 2019, 11:56:10 pm »
Hello!

Does the same error appear on the default theme and/or fresh installation?

Regards.

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #2 on: August 15, 2019, 08:55:58 am »
Default theme ..bender

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #3 on: August 15, 2019, 11:58:45 pm »
Hi all,

I have only one theme and that is bender...so once the user registers .it displays its user profile description ..but as soon as he clicks on update profile button all fields are shown except description as it shows blank field..if any of you want then you can register on my site and see the problem while updating your profile  ..

Footwearwholesale.in




moinuddin

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Re: Description gets blank when we update the user profile
« Reply #4 on: August 16, 2019, 10:59:13 am »
Below are the snapshots .

First is the description which was written in a user profile .



« Last Edit: August 16, 2019, 11:03:02 am by moinuddin »

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #5 on: August 16, 2019, 11:04:16 am »
Second screenshot is when user clicks on update profile then all things are shown except the description (it is shown as blank).

« Last Edit: August 16, 2019, 11:08:10 am by moinuddin »

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #6 on: August 16, 2019, 11:10:46 am »
Hi webmods,

If you want then i can give you my account login details so that you can check it .

If yes then please give your email id.

marius-ciclistu

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Re: Description gets blank when we update the user profile
« Reply #7 on: August 16, 2019, 10:48:23 pm »
Webmods was banned from what I know..

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #8 on: August 16, 2019, 11:47:17 pm »
Does anyone have any idea about how to solve this ?

calinbehtuk

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Re: Description gets blank when we update the user profile
« Reply #9 on: August 17, 2019, 09:46:56 am »
Did you make any changes on your theme? This will happen with another theme also? Any plugins installed that can be related to this?

moinuddin

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Re: Description gets blank when we update the user profile
« Reply #10 on: August 17, 2019, 11:04:26 am »
hi calinbehtuk,

thanks for reply ..i have whatsapp plugin , ring catpa and cbk avatar ..apart from that i have put menu at top by refering to the the below link:

https://forums.osclass.org/bender/there-is-no-menu-option-in-header-in-mobile-version/

thats it..no other things involved.






calinbehtuk

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Re: Description gets blank when we update the user profile
« Reply #11 on: August 17, 2019, 12:06:20 pm »
Activate osclass debug to see if you have any errors when the user is edit.
Try to edit from admin osclass and see if there the description is saved.